Booking Policy
At Andes Camp Adventures, we are committed to providing a smooth and reliable booking experience. Please read the following Booking Policy carefully before confirming your reservation.
1. Reservation Process
Reservations can be made through our website, email, messaging platforms, or authorized representatives.
A booking is considered confirmed only after the required advance payment has been received and a written confirmation has been issued by Andes Camp Adventures.
2. Availability
All tours, accommodations, transportation services, entrance tickets, and permits are subject to availability at the time of booking.
We recommend making your reservation as early as possible, especially during peak travel seasons, to ensure availability.
3. Information Required
To process your reservation, you may be asked to provide:
- Full name (as shown on your passport)
- Passport or identification number
- Nationality
- Date of birth
- Email address
- Phone number
- Emergency contact information
- Travel dates
- Any dietary restrictions, allergies, or special requirements
Providing accurate information is the traveler’s responsibility. Andes Camp Adventures is not liable for problems caused by incorrect or incomplete information.
4. Booking Confirmation
Once your payment has been verified and your reservation has been processed, you will receive a booking confirmation containing the details of your tour or travel package.
Please review all information carefully and notify us immediately if any corrections are required.
5. Changes to Reservations
Requests to modify an existing reservation are subject to availability and may incur additional charges.
Changes involving travel dates, destinations, accommodations, transportation, entrance tickets, or permits may not always be possible after confirmation.
6. Special Requests
We will make every reasonable effort to accommodate special requests, including dietary preferences, accessibility needs, or room preferences.
However, these requests cannot be guaranteed and remain subject to availability and the policies of our service providers.
7. Group Reservations
For group bookings, additional terms, payment schedules, and cancellation conditions may apply.
Our reservations team will provide the specific conditions applicable to your group.
8. Prices
All prices are subject to change without prior notice until the reservation has been confirmed.
Once your booking has been confirmed and the required payment has been received, the agreed tour price will remain valid unless changes are requested by the traveler.
9. Travel Documents
Travelers are responsible for ensuring they possess valid passports, visas, permits, vaccination certificates, and any other documentation required for their trip.
Failure to present the necessary documentation does not qualify for a refund.
10. Cancellation of Reservations
Reservation cancellations are subject to our Cancellation Policy and may involve cancellation fees or non-refundable services, depending on the suppliers and travel arrangements already confirmed.
11. Force Majeure
Andes Camp Adventures reserves the right to modify or cancel reservations due to circumstances beyond our reasonable control, including natural disasters, severe weather, government regulations, transportation disruptions, strikes, or other force majeure events.
In such cases, we will make every reasonable effort to offer suitable alternatives whenever possible.
12. Contact Us
If you have any questions regarding your reservation or booking process, please contact Andes Camp Adventures before confirming your trip. Our team will be pleased to assist you throughout the reservation process.