Cancellation and Refund Policy
At Andes Camp Adventures, we understand that travel plans may change unexpectedly. This Cancellation and Refund Policy explains the conditions that apply when a reservation is canceled and the circumstances under which refunds may be granted.
By confirming your reservation, you acknowledge and accept the terms outlined below.
1. Cancellation Requests
All cancellation requests must be submitted in writing via email or through the official communication channels of Andes Camp Adventures.
A cancellation is considered effective only after we have acknowledged receipt of the request.
2. Refund Eligibility
Refunds are subject to the type of tour, the services booked, and the policies of our suppliers.
Certain services become non-refundable once they have been purchased or confirmed, including but not limited to:
- Entrance tickets
- Government permits
- Train tickets
- Flight tickets
- Hotel reservations
- Private transportation services
- Other prepaid travel arrangements
Any non-refundable costs incurred on behalf of the traveler will be deducted from the refund amount, where applicable.
3. Cancellation Fees
Depending on the cancellation date and the services already confirmed, cancellation fees may apply.
The applicable refund amount, if any, will be determined after reviewing the reservation and the cancellation policies of the corresponding service providers.
4. No-Show Policy
Travelers who fail to arrive at the scheduled meeting point or do not participate in the tour without prior notice will be considered a no-show.
No refunds will be provided for unused services resulting from a no-show.
5. Unused Services
No refunds will be issued for services that are not used voluntarily after the tour has started, including accommodations, transportation, meals, entrance tickets, or guided activities.
6. Reservation Changes Instead of Cancellation
Whenever possible, Andes Camp Adventures may offer the option to modify travel dates or services instead of canceling the reservation.
Any changes remain subject to availability and may involve additional charges.
7. Cancellation by Andes Camp Adventures
In the unlikely event that we must cancel a tour due to operational reasons or circumstances within our control, travelers will be offered one of the following options:
- Reschedule the tour for another available date.
- Receive a travel credit for future services.
- Receive a refund for the services that could not be provided.
Refunds do not include expenses paid directly to third parties or costs incurred by the traveler outside of the services booked with Andes Camp Adventures.
8. Force Majeure
No refunds shall be required for cancellations, interruptions, or modifications caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Earthquakes
- Floods
- Landslides
- Government restrictions
- Political unrest
- Public health emergencies
- Transportation disruptions
- Strikes
- Other force majeure events
Whenever possible, we will work with our suppliers to provide alternative travel arrangements or rescheduling options.
9. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider, financial institution, or banking system.
Any transaction fees, bank charges, or currency conversion costs associated with the refund may be deducted where applicable.
10. Contact Us
If you need to cancel your reservation or have any questions regarding this policy, please contact Andes Camp Adventures as soon as possible. Our team will review your request and provide the most appropriate solution based on the circumstances of your booking.